Efficiency and accessibility are at the heart of everything Redstor does. As a core principle of our work, every solution we develop is built with partners and customers in mind. Our aim is to keep things as transparent as possible to help simplify your operations.
Redstor’s new Experience Cloud is designed to provide the best customer support experience on the market. With streamlined case management and real-time updates, the portal embodies our core values.
Experience Cloud offers a simplified portal through which to manage support cases. With a user-friendly dashboard, you can now access real-time case updates and historical case tracking, ensuring better visibility and control over support interactions.
From troubleshooting new issues to tracking previous cases, Experience Cloud provides an all-in-one solution to enhance your support journey. The platform has been designed to enhance the speed and accuracy of issue resolution, allowing customers to accelerate support turnaround times.
Experience Cloud delivers a range of benefits, each designed to enhance efficiency and improve Redstor’s support experience:
As a Redstor partner or customer, you will need to request login credentials by submitting a support ticket. Once authorised, you can then access the platform and take full advantage of its capabilities.
For the initial phase of the roll-out, support cases may also still be logged without credentials via two methods:
Redstor understands the importance of maintaining a complete support case history. That’s why all previous support data will be migrated to Experience Cloud, ensuring continuity and easy access to past cases.
The migration process has been designed to ensure minimal disruption. Users can continue to access support in the usual ways as the transition takes place. Once it’s completed, all historical data will be fully integrated.
For any assistance related to Experience Cloud, our Severity 1 support lines are available 24/7:
UK: +44 (0) 118 951 5200
US: +1 833 584 2812
ZA: +27 (10) 534 7691
You can also bookmark our Contact Support page for additional help.
Beyond Experience Cloud, Redstor offers a comprehensive knowledge base that includes:
Experience Cloud is Redstor’s commitment to improving the customer experience. With enhanced transparency and faster resolutions, navigating your case management has never been easier.
By leveraging real-time updates, an intuitive interface, and comprehensive historical tracking, Redstor is setting a new standard for how businesses interact with support services. Log in to Experience Cloud today to discover a smarter way to manage your cases.
