Cookie Policy

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

Who we are

This website is operated by Redstor Limited. We are experts in data management, for more information see https://www.redstor.com/about/.

Our website

This cookie policy relates to your use of our websites; https://www.redstor.com/ and https://support.redstor.com/hc/en-gb.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.

Cookies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated, statistical or encrypted, which means that we will not be able to identify you individually.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

Consent to use cookies and changing settings

We will ask for your permission (Consent) to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (e.g. to enable you to log in to your account with us and access the software and services we provide).

You can withdraw any consent to the use of cookies or manage any other cookie preferences by using our privacy dashboard at https://www.redstor.com/. You can then manage the cookies by choosing which cookies are active during your browsing. It may be necessary to refresh the page for the updated settings to take effect.

Our use of cookies

The table below provides more information about the cookies we use and why:

The cookies we use Name Purpose More information
Universal Analytics (Google) _ga, _gali, _gat, _gtag_, UA-4347287-1, _gid These cookies are used to collect information about how visitors use our websites. We use the information to compile reports and to help us improve the websites. The cookies collect information in an anonymous form, including the number of visitors to the websites and blog, where visitors have come to the websites from and the pages they visited. (_Ga expires in 2 years), ( _gid expires in 24 hours), (_gat expires in 1 minute) Read Google’s overview of privacy and safeguarding data.
CloudFlare __cfduid The ‘__cfuid’ cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information. Read CloudFlare’s overview of Cookie Information.
HubSpot __hstc This is Hubspot’s main cookie for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (current visit), and session number (increments for each subsequent session). (Expires: 2 years) Read HubSpot’s overview of cookie information
: hubspotutk This cookie is used to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. (Expires: 10 years) Read HubSpot’s overview of cookie information
__hssc This cookie keeps track of visitor sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. (Expires: 30 min) Read HubSpot’s overview of cookie information
__hssrc Whenever HubSpot changes the session cookie, this cookie is also set. Hubspot set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manage cookies, HubSpot assumes it is a new session. (Expires: None. Session cookie) Read HubSpot’s overview of cookie information
CallTrackingMetrics __ctmid; This is Redstor’s call tracking script. The cookie determines the advertising channel that led a visitor to the Redstor website and shows the tracking phone number that corresponds to that channel. Once the visitor calls the tracking phone number, the cookie allows Redstor to see the details of the visit. (Expires: 30 days) Read CallTrackMetrics Privacy Policy and cookie retention policy.
Redstor Compliance Redstor store cookies to track whether the visitor has accepted our website cookie policy.
Intercom Intercom-id-[app_id] Anonymous visitor identifier cookie. As people visit your site they get this cookie. (expires 9 months)
Intercom-session-[app_id] Identifier for each unique browser session. This session cookie is refreshed on each successful logged-in ping, extending it to 1 week from that moment. The user can access their conversations and have data communicated on logged out pages for 1 week, as long as the session isn’t intentionally terminated with ‘intercom (‘shutdown’)’;, which usually happens on logout (expires 1 week)

 

How to turn off all cookies and consequences of doing so

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

How to contact us

Please contact us if you have any questions about this cookie policy or the information we hold about you.

If you wish to contact us please send an email to [email protected], write to St James’ Wharf, 99-105 Kings Road, Reading, Berkshire, RG1 3DD or call +44 (0)118 951 5200.

Changes to this policy

This website privacy policy was published on 26/07/2018 and last updated on 15/05/2020.

We may change this policy from time to time.