We respect your right of access to information. This manual will help you (the requester of information) to exercise that right and help you know how you may get access to our records. The Promotion of Access to Information Act 2 of 2000, as amended (PAIA), requires us to draft and make this manual available to you.
PAIA requires the information officer of a private body to compile a manual that contains information on the records it holds.CyberSentriq is the trading name of Attix5 / Redstor Africa (Pty) Ltd (the registered legal entity), which operates as a private body. This manual exists to tell you what information we have and help you get access to it.
Our organization’s and information officer’s details are as follows:
| Legal entity name | Redstor Africa (Pty) Ltd |
| Trading name | CyberSentriq |
| Website | https://www.cybersentriq.com |
| Registration number | 1999 / 024156 / 07 |
| Postal address | THE SACTUARY OFFICE 511 BLOCK C CORNER DE BEERS AND BROADWAY SOMERSET WEST WESTERN CAPE 7130 |
| Physical address | THE SACTUARY OFFICE 511 BLOCK C CORNER DE BEERS AND BROADWAY SOMERSET WEST WESTERN CAPE 7130 |
| Phone number | +27 (10) 534 7691 |
| Information Officer | privacy@cybersentriq.com |
| Information Officer email | privacy@cybersentriq.com |
| Information Officer phone | +27 (10) 534 7691 |
For further guidance, contact the Information Regulator: · Website: www.inforegulator.org.za
Records that we make automatically available
We make some records automatically available:
| Type of record | How you can access it |
| Company registration documents | CIPC / BizPortal |
| Directors’ information | CIPC |
| Website content | https://www.cybersentriq.com |
| Marketing materials | Website / on request |
| Public policies (where applicable) | Online via our Trust Center |
We hold the following categories of records (electronic and physical):
Establishment records
Business records
Financial records
Personnel records
Policies and directives
Agreements or contracts
Regulatory documents
Customer information
We retain records as required by applicable legislation, including:
How you can request access:
1. Complete PAIA Form 2
2. Submit to the Information Officer
3. Include:
Identity details
Failure to comply may result in refusal or delay.
How we will give you access
Fees
1 Request fee
A prescribed request fee may apply.
2 Access fee
May include:
A deposit may be required.
We may refuse access to protect:
If access is denied, you may:
Within 180 days of the decision.
We process personal information in accordance with POPIA and EU GDPR standards.
Categories of people
We may share information with:
We implement appropriate security safeguards to protect information.
Availability
This manual is available:
Updates
We will update this manual periodically as and when required in accordance with our company policy and legislative requirements.
Dates
