Operational efficiency is everything for MSPs. Tight integrations are critical to your tech stack. To remain agile, scalable, and profitable, providers must lean on the right tools. Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) platforms are the backbone of any modern MSP, streamlining ticketing, billing, remote monitoring, and more.
But which is best? We’ve ranked the 10 best PSA and RMM platforms to consider in 2025 based on functionality, integrations, market traction, and feedback from the MSP community.
1. BackupRadar
BackupRadar is the market leader in unified backup monitoring and automation. Designed with MSPs in mind, BackupRadar provides centralised visibility across all backup vendors and jobs, significantly reducing the time spent on manual checks.
Key benefits:
- Automated backup monitoring across multiple vendors.
- Centralised alerting and reporting for full visibility.
- Reduces manual error and improves SLA compliance.
- Integrates with a wide range of backup platforms for comprehensive ecosystem coverage.
Main drawback:
- Must be paired with other platforms for full IT management.
BackupRadar is ideal for MSPs who want to proactively manage backups and reduce ticket noise.
2. ConnectWise Manage + Automate
A longtime staple in the MSP community, ConnectWise offers both PSA (Manage) and RMM (Automate) platforms that work together. The ecosystem includes a help desk, ticketing, asset management, time tracking, invoicing, and remote access, making it a powerful end-to-end solution.
Key benefits:
- End-to-end functionality from help desk to billing and remote support.
- Robust automation and scripting tools for technician efficiency.
- Scales easily as your business grows.
- Mature partner ecosystem with extensive community support and resources.
Main drawback:
- Steep learning curve for new users.
ConnectWise offers a proven, full-featured platform for MSPs ready to scale with confidence.
3. NinjaOne
NinjaOne (formerly NinjaRMM) has seen rapid adoption thanks to its lightweight interface, fast deployment, and powerful remote monitoring tools. NinjaOne also includes ticketing, patch management, and endpoint visibility in one easy-to-use dashboard.
Key benefits:
- Fast onboarding and easy-to-navigate dashboard.
- All-in-one RMM with patching, scripting, and endpoint visibility.
- Lightweight yet powerful for small and mid-sized MSPs.
- API-driven architecture for future integrations.
Main drawback:
- Lacks native PSA functionality.
NinjaOne is a strong choice for MSPs seeking efficiency without complexity.
4. Atera
Atera’s per-technician pricing model makes it one of the most cost-effective solutions for growing MSPs. The platform combines RMM, PSA, remote access, and built-in AI tools to help technicians resolve issues faster. Its simplicity makes it a favourite among newer MSPs or those seeking predictable operational costs.
Key benefits:
- Unlimited devices per technician.
- Built-in RMM, PSA, remote access, and AI tools.
- Transparent pricing with no hidden fees.
- Ideal for lean MSP teams and rapid onboarding.
Main drawback
- Lacks native PSA functionality.
Atera is best suited for cost-conscious MSPs that need reliable functionality without the overhead.
5. HaloPSA
HaloPSA is gaining traction among MSPs looking for a fresh, modern PSA alternative. The platform includes robust ticketing, asset and contract management, time tracking, and CRM functionality.
Key benefits:
- Intuitive interface with high user adoption.
- Strong ticketing, contract, and SLA management features.
- Extensive customisation and workflow automation.
- Open API for third-party integrations.
Main drawback
- Lacks native PSA functionality.
HaloPSA is a modern PSA alternative for MSPs looking to tailor workflows to their business.
6. Syncro
Syncro combines RMM and PSA features into one tool with an intuitive interface, making it ideal for small MSPs or solo operators. It offers remote access, ticketing, billing, scripting, and a built-in CRM.
Key benefits:
- Unified RMM and PSA with remote access and billing.
- Affordable, transparent pricing.
- Built-in CRM and automation tools.
- Strong community support and documentation.
Main drawback:
- Feature set may be too limited for larger or more complex MSPs.
Synchro is ideal for solo MSPs or small teams looking to simplify their stack.
7. Datto Autotask + RMM
Now part of Kaseya, Datto Autotask PSA and Datto RMM are deeply connected with the wider Datto portfolio. The platform is known for its reporting capabilities, clean UI and customizable workflows.
Key benefits:
- Intuitive interface with customisable workflows.
- Tight integration with Datto’s BCDR and cloud services.
- Built-in SLA management and detailed reporting.
- Customer support and MSP training resources.
Main drawback:
- Integration with third-party tools can be less flexible than competitors.
Datto Autotask is a good option for MSPs prioritising streamlined service delivery.
8. Kaseya VSA
Now part of the IT Complete platform, Kaseya VSA offers automation, solid scripting, and endpoint management features. VSA’s has a steep learning curve but good functionality, particularly when used in conjunction with other Kaseya tools.
Key benefits:
- Good scripting and automation capabilities.
- Centralised management of diverse environments.
- Integrates with Kaseya’s IT Complete suite.
- Scalable for large MSP operations.
Main drawback:
- Interface and user experience can feel outdated compared to newer competitors.
Kaseya VSA is an enterprise-grade platform built for mature MSPs with layered offerings.
9. SuperOps.ai
SuperOps.ai is a newcomer to the PSA/RMM space, with a modern UI and heavy emphasis on AI automation. It aims to unify MSP workflows and reduce technician fatigue by proactively suggesting and executing actions.
Key benefits:
- Unified PSA and RMM from the ground up.
- AI-powered suggestions and workflow automation.
- Feature rollouts based on MSP feedback.
- Strong usability and modern interface.
Main drawback:
- Lacks the maturity and integrations of established tools.
SuperOps.ai is a good option for forward-thinking MSPs eager to embrace intelligent automation.
10. Zomentum
While not a traditional PSA or RMM, Zomentum deserves a mention for its ability to streamline the sales funnel for MSPs. The platform helps manage quotes, proposals, and sales pipelines, and integrates with several PSA platforms to unify operations.
Key benefits:
- Streamlines proposals, quoting, and sales tracking.
- Integrates with PSA tools for smoother handoff to service delivery.
- Helps MSPs close deals faster and more efficiently.
- Ideal for growing revenue with existing tools.
Main drawback:
- Requires pairing with other core platforms for day-to-day operations.
Zomentum offers useful support for MSPs looking to accelerate sales and improve conversion rates.
Conclusion
Your PSA and RMM platforms should work in harmony with the rest of your tech stack, not against it. Whether you’re prioritising automation, ease of use, or scalability, these tools offer something for every type of MSP.
Redstor is committed to building integrations that help MSPs save time, reduce risk, and deliver more value. BackupRadar and ConnectWise are already connected to Redstor, meaning you can enjoy a smoother, smarter way to manage and protect your clients’ data. Get in touch today to learn more.