Expert Support

Redstor’s clients have 24/7 access to a SA-based support team that draws on 20 years’ knowledge and experience within the storage and backup industry.Support

Expert Support

Redstor’s clients have 24/7 access to a SA-based support team that draws on 20 years’ knowledge and experience within the storage and backup industry.Support

Redstor provides managed services with industry-leading service level agreements to a wide range of clients across most industries.

  • End-to-end service

    Redstor’s expert support is available to assist clients while the service is being set up, during normal service operation, and in the event of restore requests or DR invocation.

  • We know our tech best

    When you want support, you’ll be speaking to the technology vendor and infrastructure owner. Redstor feeds your input directly into software development. That’s why Redstor's software is constantly improving in the way clients desire.

  • In-country support

    You can rely on Redstor's local, SA-based support team, who can visit your site when required. There are no frustrating time-zone differences and no data sovereignty concerns due to data crossing borders.

Delivering customer-centric support

Redstor is devoted to service excellence and is empowering staff to deliver it.

  • 90%

    Customer satisfaction (1,942 surveyed)

  • +40

    NPS Score (index ranges from -100 to +100)

  • 5,475

    Redstor averaged just one support call for every 5,475 backups in 2017

Auto-updates for your software

Always adding new features, always secure

Redstor releases monthly software updates with new features and patches. The software regularly auto-updates and Redstor works hard to ensure your IT team is always aware of the latest changes and new functionality.

Redstor has recorded 99.999% platform availability throughout every month of 2014, 2015, 2016 & 2017. The service features unparalleled levels of resiliency and redundancy in both SA data centres.

“We were proud to place Redstor in our top supplier quadrant. We do not consider Redstor to be a supplier but a trusted partner providing a technology and service view that underpins much of what the team here does.”

Charlie Muir , Head of IT, Hill Dickinson