Redstor Managed Services
Improve operational efficiencies, Control costs and reduce capital expenditure with Redstor's flexible Managed Services.
In today's economic climate, many organisations are looking to reduce costs associated with data management yet at the same time, increase service levels and data access. The Redstor Managed Services model is a proven, cost effective way to deliver improved service levels, at less than the cost of performing the same task internally. Redstor can help manage many aspects of a storage and backup infrastructure with a predictable monthly fee, by utilising Redstor Managed Services it is possible to free your team from the routine monitoring and management of the data storage and backup infrastructure so these resources can be invested further on other strategic initiatives.
Managed Services provided by Redstor currently include (but not limited to):
- Proactive Remote Monitoring
- Managed Backup & Recovery operations
- Redstor Disaster Recovery
Provided remotely from our Operations Centre in Reading, the Managed Services offer daily monitoring, alerting and proactive management of customer owned backup and/or storage environments and the processes required to keep the environment running efficiently.
Managed Services offer flexible yet comprehensive management of backup and/or storage environments working to agreed Service Level Agreements (SLA) based on each customers unique requirements.
A dedicated and experienced Managed Service Team will become virtual members of your IT department and monitor systems, fix faults and undertake data capacity planning exercises to ensure your system operates efficiently and can grow in line with your business. Redstor takes responsibility for issues and provides a single point of contact and accountability.
The benefits of Managed Services include:
- Reduced operational costs and improved service levels
- Bespoke Service Level Agreements (SLA)
- Increased levels of storage support without additional staff overhead
- Access to a team of experienced professionals with specialist skills
- Predictive monthly costs
- Co-ordination of all related 3rd parties
- Rota system and knowledge sharing within the Redstor team removes reliance on any one individual
- Identify irregular activity which helps pre-empt problems before they can develop
- Holiday and Sickness cover in place to manage critical systems
- Ability to re-allocate Customer time to focus on other business activities
- Partnership with Redstor Managed Services ensures customer knowledge enhanced by frequent contact with the Redstor team
- Application of Storage Management Best Practice based on Redstor's storage experience gained progressively since 1998
- Application of 'Storage Market Place' knowledge